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2024 Job Vacancy Administration Support Officer v2.png
Vacancies at UK Flour Millers

Administration Support Officer (part-time, fixed term contract)

Job Description

Who we are

 

UK Flour Millers is the representative organisation for the flour milling industry in Great Britain and Ireland. We are looking for an Administration Support Officer to join the business, initially to focus on administration of our training and development activities. Every year UK Flour Millers provides training for some 600 students, both in the UK and overseas.

 

UK Flour Millers is a respected trade association at the heart of the food sector. Flour millers run efficient businesses providing an ingredient found in 30% of supermarket foods and accounting for around 20% of dietary energy and a similar proportion of key nutrients such as protein, fibre, and many minerals and vitamins. 

 

What skills and experience are you likely to have?

 

  • An experienced administrator

  • Familiar with database management

  • Used to detailed coordination work, fulfilling customer orders

  • Used to handling enquiries, ensuring requests are swiftly and accurately dealt with

  • Customer oriented, with a determination to provide first-class service

 

What you can expect to be doing

 

Initially this role will work closely with our Training Manager on the delivery of our training and development programme.

 

Responsibilities for the core training duties will include:

 

  • Logging students enrolling onto courses and exams

  • Sending students relevant course documentation and/or links, once payment has been received

  • Collating exam results

  • Preparing and despatching certificates to successful students

  • Trouble shooting and email correspondence, should there be any issues with the first four listed responsibilities, to ensure that our students/customers receive a first-class service

  • Collaborating with the Communications Manager to support work promoting the UK Flour Millers training offer

  • General administration and ad-hoc office support

Once the core role is established and the administration running well, there will be opportunity to support other areas in the business. This is expected to include assisting with events in the house (we make space available for third party meetings to be held, which generates income). More generally, with UK Flour Millers actively engaged in an updated development plan, other opportunities are likely to emerge around development programmes for more senior players in the industry, conventions and more besides.

 

What will you be expected to achieve?

 

  • As the initial priority, to ensure that students taking UK Flour Millers’ courses enjoy a first-class, right first time, customer experience.

  • Provide additional resilience to our wider operations across the office at 21 Arlington Street.

  • Enable us to deliver a wider and more demanding programme than applied through the pandemic.

 

How will it work?

 

This is a part-time post, working either two full days a week, or more days, on shorter hours.  The total number of hours to be worked each week is 15. Our office is in central London; you will be in the office the majority of the time, with homeworking the exception.

 

This is a fixed term contract for an initial period of 12 months. 

 

Remuneration

 

The salary for this part-time role is up to £12,000-14,000, depending on experience.

 

How to apply

 

Please send your CV and covering letter applying for the post to: recruitment@ukflourmillers.org

 

The closing date for applications is Friday, 23 February 2024.

 

Further Information

 

Further information about the association can be found on our websites:

 

 

If you would like to discuss the position further, please request via email: recruitment@ukflourmillers.org 

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